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At Dunelm Sales Store (“we”, “us”, or “our”), operating at homefurnisale.com, we are committed to protecting the privacy of our customers who shop our premium furniture collections and home accessories. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
1. Information We Collect
We collect information to provide better services to all our users who browse our Amelie and Anders furniture collections or purchase our quality sofas and bathroom suites:
- Personal Identification Information: Name, email address, phone number, shipping/billing address when you create an account or place an order.
- Payment Information: Credit/debit card details (processed securely via our payment gateway), PayPal email for transactions.
- Browsing Information: Pages visited, products viewed (like our 2/3/4-seater sofas or modular storage), time spent on site.
- Technical Data: IP address, browser type, device information to optimize your shopping experience.
2. How We Use Your Information
Your data helps us provide the seamless shopping experience Dunelm Sales Store is known for:
- Process orders for our furniture collections and bathroom accessories
- Provide customer support for product inquiries
- Improve our website layout and product offerings (like our popular bar stools and armchairs)
- Send promotional emails about new arrivals or sales (with your consent)
- Prevent fraudulent transactions on high-value items like our premium sofas
- Comply with legal obligations regarding international shipments
3. Data Sharing & Disclosure
We value your privacy and only share information when necessary:
- Payment Processors: To complete transactions for items like our bathroom furniture suites
- Shipping Providers: To deliver your orders of furniture or accessories globally (excluding some Asian/remote areas)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger or acquisition of our company
We never sell your personal data to third-party marketers.
4. Data Storage & Security
Your security is as important to us as the quality of our furniture collections:
- SSL encryption protects all data transmissions
- Payment details are processed through PCI-compliant systems
- Regular security audits of our systems
- Data stored on secure servers with limited access
While we implement these measures, no internet transmission is 100% secure.
5. Your Rights
Under GDPR and other privacy laws, you have the right to:
- Access personal data we hold about you
- Correct inaccurate information (like your delivery address for sofa orders)
- Request deletion of your data (unless we’re required to retain it)
- Object to certain processing activities
- Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected].
6. Cookies & Tracking Technologies
Like most furniture e-commerce sites, we use cookies to:
- Remember your preferences (like recently viewed sofas or chairs)
- Analyze site traffic to improve our product offerings
- Enable features like shopping carts for our modular storage collections
- Serve relevant ads for products you’ve shown interest in
You can manage cookie preferences through your browser settings.
7. International Data Transfers
As we serve customers globally (except some regions), data may be transferred outside the EU. We ensure all transfers comply with applicable laws.
8. Children’s Privacy
Our website is not designed for children under 16. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this policy as our furniture offerings evolve. Significant changes will be notified via email or website notice.
10. Contact Us
For privacy questions or concerns about how we handle your data when you shop our bathroom accessories or furniture collections:
Email: [email protected]
Postal: 56 Wine St, Bristol, GB BS7V 8RB
Thank you for choosing Dunelm Sales Store for your home furnishing needs.