Welcome to Dunelm Sales Store’s FAQ section. We’ve compiled answers to the most common questions about our furniture collections, delivery services, and customer care. Whether you’re furnishing your entire home or just looking for that perfect accent piece, we’re here to help make your experience seamless.

About Our Products

What types of furniture do you specialize in?
We specialize in high-quality, thoughtfully designed furniture for every room in your home. Our collections include:
  • Sofas (2-seater, 3-seater, and 4-seater options)
  • Armchairs and dining chairs
  • Modular storage solutions
  • Complete bathroom furniture suites
  • Special collections like our Amelie and Anders furniture lines
  • Bar stools and other seating options
Plus a wide range of bathroom accessories and home essentials.
Are your furniture items delivered assembled?
Larger items like our 4-seater sofas or bathroom furniture sets typically require some assembly. All necessary instructions, tools, and hardware are included with your delivery. Our modular storage solutions come with detailed configuration guides to help you customize the pieces to your space.
What materials are used in your furniture?
We use premium materials selected for both beauty and durability, including:
  • Solid hardwoods and engineered wood for frames
  • High-density foam and pocket springs for seating comfort
  • Luxurious fabrics including velvet, linen, and performance textiles
  • Water-resistant materials for bathroom furniture
Specific material information is provided with each product description.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Can I modify or cancel my order after placement?
Orders can typically be modified or cancelled within 24 hours of placement. Please contact our customer care team immediately at [email protected] if you need to make changes. Once your order has entered the processing stage, changes may not be possible.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to:
  • Track your order history
  • Save your delivery information for faster checkout
  • Create wish lists of your favorite items
  • Receive exclusive offers and updates

Delivery Information

What are my delivery options?
We offer two convenient delivery options:
Standard Shipping (£12.95): Via DHL or FedEx, with delivery typically completed within 10-15 days after dispatch (1-2 day processing time).

Free Shipping: For orders over £50 via EMS, with delivery typically within 15-25 days after dispatch.
Note: Delivery times may vary slightly during peak periods.
Do you deliver to my country?
We deliver globally, excluding some Asian and remote areas. If you have questions about delivery to your specific location, please contact our customer service team at [email protected].
How will I know when my order is coming?
You’ll receive an email with tracking information when your order ships. For larger items like our Amelie or Anders collection furniture, the carrier will contact you directly to schedule delivery.
What should I do when my delivery arrives?
We recommend:
  1. Inspecting all items immediately upon delivery
  2. Checking for any visible damage or issues
  3. Reporting any problems within 48 hours
  4. Keeping all original packaging for larger items in case return is needed

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If any item doesn’t meet your expectations:
  • You have 15 days from receipt to initiate a return
  • Items must be in original, unused condition
  • Original packaging is required for larger furniture items
  • Please contact our customer care team to arrange returns
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll cover all return expenses.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Yes, we’re happy to facilitate exchanges for items of equal or greater value. Please contact our customer care team to arrange an exchange. Difference in price will be charged or refunded as applicable.

Customer Care

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 1-2 business days.
What are your customer service hours?
Our customer care team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Dunelm Sales Store is headquartered at:
56 Wine St, Bristol, GB BS7V 8RB
United Kingdom

We hope this FAQ has answered your questions about shopping with Dunelm Sales Store. If you need further assistance, don’t hesitate to reach out to our customer care team. We’re committed to helping you create a home you’ll love, one beautiful piece at a time.