At Dunelm Sales Store, we understand that your new furniture isn’t just another purchase – it’s the beginning of transforming your house into a home. That’s why we’ve designed a delivery service that’s as thoughtful and reliable as our furniture collections.

We deliver globally (excluding some Asian and remote areas), bringing our carefully curated furniture and home essentials right to your doorstep. Whether you’re furnishing a cozy apartment with our elegant 2-seater sofas or creating a luxurious bathroom sanctuary with our complete suites, we make the delivery process seamless.

Your Delivery Options

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Standard Shipping – £12.95

For those who want their new furnishings promptly, our standard shipping uses premium carriers DHL or FedEx. Your order will be processed within 1-2 business days, with delivery typically completed within 10-15 days after dispatch. You’ll receive tracking information so you can follow your package’s journey to your home.

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Free Shipping on Orders Over £50

For orders exceeding £50, we’re pleased to offer complimentary shipping via EMS. After your order is processed (1-2 business days), delivery typically takes 15-25 days. This economical option is perfect when you’re stocking up on bathroom accessories, multiple chairs, or building your modular storage system piece by piece.

What to Expect

Our delivery process is designed with your convenience in mind:

  1. Order Processing: We carefully prepare your items within 1-2 business days. During sales events, processing may take slightly longer due to high demand.
  2. Shipping Notification: You’ll receive an email with tracking details when your order ships.
  3. Delivery: For larger items like our Amelie or Anders collection furniture, the carrier will contact you to schedule delivery.
  4. Inspection: We recommend inspecting your items upon delivery and reporting any issues within 48 hours.

Important Note:

Some larger furniture items (like our 4-seater sofas or bathroom furniture sets) may require assembly. All necessary instructions and tools are included. For modular storage solutions, we provide detailed guides to help you configure the pieces to your space.

Our Delivery Promise

Just as we carefully select each piece in our collections – from luxurious velvet armchairs to practical bath mats – we apply the same attention to detail to our delivery service. We promise:

  • Careful Handling: Your items are packed with protective materials to ensure they arrive in perfect condition.
  • Transparent Communication: Regular updates about your order status.
  • Flexible Solutions: Need to change your delivery address or date? Contact our customer care team at [email protected].

Returns Made Simple

If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please keep all original packaging for larger items like sofas or storage furniture. Our customer care team will guide you through the straightforward return process.

We’re proud to serve discerning customers worldwide who appreciate timeless design and quality craftsmanship at accessible prices. Whether you’re selecting a statement piece like our Dorel Felix Velvet Chesterfield Sofa Bed or practical bathroom bins, we deliver not just furniture, but the foundation for your dream home.

Have questions about delivery to your specific location? Our friendly customer service team is always happy to help at [email protected].